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Our Guarantees

Peace of mind guarantees

 

We want you to be absolutely delighted with our products, prices and service - so we provide some very simple guarantees.

Our Product Guarantee

We are so confident in our products that, in the unlikely event that something goes wrong within three years of purchase, you can simply send it back to us and we will happily refund or replace the item. For details of how to return anything, please visit our Returns page.

 

Our Service Guarantee

If you decide that you have made a mistake or wish to change your mind then please send the items back in their original packaging within 14 days of receipt and again we will happily refund or exchange the item. For details of how to return anything, please visit our Returns page.

Unfortunately you can only return ready made or stocked products; you cannot return products which have been made to measure.

 

Our Price Match Guarantee

We are so confident in our prices that if you find the same product cheaper elsewhere online then we will match the price.

Send us an email with details of the retailer, the product, the price and a link to the item, along with your name and telephone number, and we will call you back within two working days to take your order and match the price you saw elsewhere. To make it fair, all we ask is that it is a UK based online retailer (not an auction site) like ourselves, that the product is original, new and readily available, and that it is not a clearance, seconds or sale item. You can find our email address on the Contact Us page.

We do not price match accessories.

 

Need help? Contact Us -

0800 920 2060 or 0330 010 9922

Open Mon - Fri, 9am-5pm